Support
Questions about a scan, a subscription, or something that looks off? We read every message — include your Support ID when you can so we can help faster.
Email us
Write to us anytime. Attach screenshots if they help, and paste your Support ID from Settings when the issue is about scans, quotas, or a stuck result.
Find your Support ID
Open RockLens → Settings. Your Support ID looks like RL-… and can be copied with one tap. It identifies this app installation only — it is not a password and is not used for advertising.
Free scans and subscriptions
Every installation starts with three free full scans. Junk scans (photos that are not rocks, crystals, gems, or jewelry) do not count. Subscriptions and the lifetime unlock are purchased through Apple; manage or cancel them in your Apple ID subscription settings. Collection journal storage stays free forever.
Refunds
Purchases go through the App Store. Request a refund from Apple’s Report a Problem flow or your purchase history — we cannot reverse an Apple charge on your behalf.
Identification accuracy
RockLens returns three ranked candidates with home tests to confirm — never a single fake-certainty answer. Good light, a plain background, and a second angle help. If a result seems wrong, try another photo and use the kitchen tests; tell us if the top three consistently miss a species you can verify.
Privacy and your data
Scan photos leave your device only for identification. Your collection lives on your device. Export, delete, and retained-history options are documented on the privacy choices page.